Frequently Asked Questions
How do I place an order?
Browse our collections, add products to your cart and check out on the site. You will receive an order confirmation by email.
What payment methods do you accept?
The payment options available are shown at checkout.
How can I track my order?
You will receive an update once your order ships. For anything urgent, message us on WhatsApp with your order number.
What is your return policy?
Please see our Refund Policy for the full details, or contact us and we will help.
Do you deliver across Kuwait?
Yes — we deliver to addresses across Kuwait.
Are your products genuine HOCO?
Yes. We sell genuine HOCO products, covered by the manufacturer warranty stated on each product page.
What if I receive a damaged item?
Contact us right away with your order number and photos and we will arrange a replacement or refund.